DELETE YOUR ACCOUNT & DATA
This page explains how to request deletion of your Visitor Master account and any personal data associated with it.
Delete instantly in the app
If you are an account owner, you can permanently delete your account and all associated data instantly from within the app: go to Settings → Security → Delete my account. This action is immediate and irreversible.
How to request deletion by email
To request that your account and all associated data be deleted, email us at support@visitormaster.com from the email address linked to your account, with the subject line “Account and Data Deletion Request”.
We will verify your identity and permanently delete your account and associated personal data within 30 days of the request.
What data is deleted
- Your staff/operator account and login credentials
- Your name and email address held for your account
- Venue settings and configuration you created
- Player records, signed waivers, team photos and game results managed under your venue
- Feedback and prize-draw entries associated with your venue
Deleting some data without closing your account
You don’t have to delete your whole account to remove data. If you only want certain information erased — for example specific player records, team photos, or feedback — email us at support@visitormaster.com describing exactly what you’d like removed. We will action the request within 30 days while keeping your account active.
Data we may retain
We may retain a limited amount of data where required to comply with legal, accounting or regulatory obligations (for example, signed liability waivers that must be kept for insurance purposes). Any such data is kept only for as long as legally required and is then securely deleted.
Players
If you are a player whose details were captured at a venue using Visitor Master, the venue you visited is the Data Controller for your personal data and is responsible for handling erasure requests. To have your records removed, please contact that venue directly.
Visitor Master provides the software platform on the venue’s behalf (as Data Processor) and does not independently control player records. If you are unable to reach the venue, you can email us at support@visitormaster.com and we will pass your request on to them.
For more on how we handle your data, see our Privacy Policy.
